As product quality is one of the important components of the company's development, the company attaches great importance to customer service and support, and user satisfaction is also a concern of Qingdao Chentai Pneumatic Automation Equipment Co., Ltd. Providing timely, reliable, and satisfactory services to customers is also a tradition that we have always adhered to. In order to respond to your service needs quickly, our professional technical team will promptly provide 7 × 24-hour uninterrupted service. Experienced technical service personnel will provide you with professional solutions and efficient on-site processing.
We provide timely and reliable after-sales service, from product installation and debugging to later upgrade and maintenance, we carry out this work with a serious and responsible attitude towards every user. After the company's products arrive on site, you can contact us for any problems you encounter.
The technical support content specifically includes:
1、 Installation and debugging of the product:
1. Installation: Guide the user to complete product placement, component assembly, and layout of related devices.
2. Peripheral inspection: Complete all configurations within the pneumatic product configuration, pre equipment debugging inspections, and maintenance of the operating environment.
2、 Training for users:
After confirming the stable operation of your product, our engineers can provide systematic training to relevant technical leaders and operators over the phone. They can provide a detailed introduction to our company's products, emphasize relevant precautions, and be very helpful for future production operations, equipment maintenance, and simple troubleshooting.
3、 Repair and Upgrade:
During the warranty period stipulated in the contract, any quality issues with the company's products will be resolved by us. When there are problems with your products, technical service personnel will rush to the site in a short time to solve the problems as soon as possible and ensure the smooth operation of the products. If the product exceeds the warranty period, we will charge corresponding maintenance and spare parts fees to ensure that your product operates in excellent condition.
4、 Humanized service:
We fully understand the importance of production and always consider issues from the perspective of users. After your product is officially launched, you can contact after-sales service personnel at any time to fully solve any problems you encounter.
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